Assistance Coordinator

Assistance Coordinator

Job Description :

To provide effective customer service in line with the company policies maintaining the brand value of the group and adopting pro-active approach towards assisting the customer in case of any emergency or faults.

The incumbents would be required to work in 24/7 environment in a rotating shift basis as per the business requirements (which would be communicated at a regular interval of time).

The Assistant Coordinators are advised to use their own discretion in communication regarding the organization as a whole and more importantly the customer information.

  • The role of Assistance Coordinator would be more of analyst conducting case studies of different customers to enhance the productivity and optimal utilization of the resources available.

  • To handle all incoming and outgoing calls in a prompt and courteous manner in line with company standards.

  • To assist and co-ordinate with the clients and the dealer network for prompt customer service.

  • ¬†Documenting all the correspondence with the customer whether inbound or outbound, written documents etc, into an integrated system for enhanced reporting extraction for client and operations team.

  • Work with team spirit to achieve a common goal i.e. customer satisfaction.

  • Determined and focused to achieve all the targets set up by the operations team for the benefit of the customer and then the organization.

  • Should willingly take up any project assigned by the call centre manager or management team.

Desired Candidate Profile :

  • Excellent command over English with no MTI (Mother Tongue Influence).

  • Dynamic communication skills to ensure result oriented communication with the customer.

  • Should have worked in a customer service environment for not less than 1 year.

  • We require employees who carry knowledge of the business lines and customer requirements.

  • Excellent PC skills (Word, Excel, Internet), including strong typing ability.

  • Any other Indian language would be added advantage.

  • Automobile industry background would be a plus.

  • Candidates looking for a challenging career and long term relationship with the organization would be preferred.

  • If the candidates, posses basic technical knowledge about automobiles i.e. cars, it would be an added advantage.

  • Proficient in Microsoft office, excellent communicator, compassionate nature

Qualifications :

  • Graduates preferred

Experience :

  • 0 - 1 year

Preferred Age : 

  • 20-30