you probably don't expect to end up being stuck in a strange land with a broken engine chamber

...you probably don't expect to end up being stuck in a strange land with a broken engine chamber

8/5/2009

A family was travelling from Trichy to Madurai when they suddenly realized that there car has been hit by a stone underneath and oil was dropping. They tried to search around, but not only language created a barrier, there was nothing much around to get help from. Few frantic calls were even made to no end.

…you probably don’t expect to end up being stuck in a strange land with a broken engine chamber just because of a stone suddenly hitting your car underbody and leaving you with a hole in the car engine body to drain all engine oil out. But that’s just what happened to a family travelling from West, while on a Tour through Southern India.

A family was travelling from Trichy to Madurai when they suddenly realized that there car has been hit by a stone underneath and oil was dropping. They tried to search around, but not only language created a barrier, there was nothing much around to get help from. Few frantic calls were even made to no end. Then, a customer’s family member who was travelling along contacted Mondial Assistance, the emergency roadside assistance company to take their help.

The Assistance Co-coordinator at Mondial took all details and asked the customer a few questions to assess the problem. After taking all necessary details and introspecting, he understood that the customer has got a broken engine chamber with oil draining out. He suggested the customer not to start the car as it could prove be fatal for the car. The customer was advised that the car will have to be recovered by towing to nearest authorized dealership which in this case was Madurai.

The Assistance Co-coordinator also liaised with the dealership at Madurai and informed them of the vehicle reaching them for repair to ensure they are in action when car reaches them and the customer gets prompt service. His car was picked in time and delivered at the dealership. Further the family was helped with a taxi till Madurai. The family was much delighted with the service provided and decided to continue with the Tour after their car was repaired...