We’ve been helping people for nearly 60 years! As the world leader in Travel Insurance, Assistance and Personal Services, we look out for you, 24/7, 365 days a year.
You might be a traveller who has lost his luggage. Or the driver of an vehicle that has broken down in the desert. Maybe your garage was flooded, or your roof was damaged in a storm. Perhaps you have broken your leg in a ski accident, lost your job, would like to retire, or are an elderly person with a chronic illness.
For as many different possibilities and scenarios as there are people, we’re here to help you out of a difficult situation, throughout the world, around the corner, or in your own home. Our job is to provide fast, caring, quality services whenever you need them, wherever you are.
You may very well ask how we could possibly be everywhere at all times in nearly all capacities? First it’s because we have more than 13,224 talented and dedicated employees. They speak 58 different languages and are responsible for operations centres across 5 continents. They work hand in hand with 180 correspondents and an extensive global network of 400,000 quality service providers, ranging from automotive technicians to medical experts, home repairmen to legal advisors, and employment and retirement counsellors to social service workers. We rely on each other’s expertise and our shared mission of helping people to get the job done. We make 1 intervention every 2 seconds and assist 6,038 people every hour. In 2013 we answered 52 million calls and handled 23 million cases around the world.
It’s very important to us that we maintain a fine balance between our ever-growing international presence and our human dimension. Yes, our global reach is essential to meet the needs of our corporate customers and individuals too; but equally essential is our ability to apply cultural knowledge, understanding and sensitivity to local situations. We’re proud of our ability to do both.