Our brand and values

Our brand and values

We live in a world of brands. Global or local, well known or newly created, they influence nearly every aspect of our lives, from the cars we drive to the food we eat. They even have the power to reassure us, encourage us to act, and allow us to dream. This is why we’ve always stayed true to our mission of helping people, and have based our brand on the relationship we have with our customers. We know you need to be reassured and feel confident when the unexpected happens—when you get a flat tyre, a pipe bursts, or an unexpected event disturbs your long-time planned trip.

People at the heart of our brand

Since we first started helping people in the 1950s, we too have changed, and evolved, just like our customers.; however, despite these changes, our essence has remained intact. We love to help people. We care and we listen. We ask 'how can we help?'

Today, wherever you are, and wherever your plans take you, Allianz Global Assistance spans the globe and makes sure that our basic promise-trust us, we do help-is at the heart of everything we do for you.

You may wonder how we can fulfil this promise, and whether this is even true? It is because of our values. We live by them, and let them guide every action or decision that we take. Our values are the emotional ties that bind us to our customers and nurture their belief in us. And so, they are an inherent part of our relationships – with you, and among the more than 10,000 employees who represent Allianz Global Assistance around the world.

As part of Allianz Group, we aim to be the trusted partner for all our stakeholders by maintaining our passion for excellence which is the key drive for our people.

The values we uphold

  • Caring: a passion for people

  • Connected: a global community

  • Proactive: going beyond expectations

  • Professional: expertise at your service

  • Trust has to be earned.

Caring: a passion for people

We are people who care about people. The first thing on our minds every day is your well-being. And to make sure we are getting it right, we listen to you first to understand what you need. This open dialogue is second nature to us. Why? Simply because we really do care. An integral part of our job is acting on our passion for people. At the end of the day, it’s about helping you, making you feel special, and reinforcing our relationship with you. Our passion makes the difference.

Connected: a global community

We are as diverse and widespread as you are. In fact, our strength lies in our diversity-the essence of our global community. Have you ever wondered why you can reach us and rely on us anytime, anywhere? It’s simple. Because we are everywhere at all times. Our vast human and technological connections and resources make this possible. You can point to any location on the globe and chances are, we’ve probably helped someone there. Our global reach combines with our local human touch.

Proactive: going beyond expectations

We’re never satisfied to just wait for your call. Each of you and your needs is different. For us, part of helping you is anticipating what you need before you call and then when you call, offering solutions that exceed your expectations. Solutions that surprise, innovate, and reassure above and beyond the call of duty. When we are being proactive, what we’re really doing is continuously working to improve the way we serve bycreating solutions that innovate and surprise, day in, day out.

Professional: expertise at your service

We do not keep our wealth of skills and expertise for ourselves but make them available to you, when, where and how you need them. Whether you or your customers need the full story, or just an answer to a question, our years of professionalism are the foundation of all our business relationships. We have built a reputation of excellence, and are proud that you are a part of it. Our guarantee of excellence at your service.

Trust has to be earned.

We know that. Whether it’s towards a relative, a friend or a customer, we can win your trust only one way-by showing you that we are dedicated, honest and reliable every single day. Our goal is to make sure your life, and the lives of your customers, is safer, simpler and more secure. To do this, earning your trust comes first. Trust truly is at the heart of what we do. Trust is the foundation of all our relationships.