When he is 30 years old, Amaury decides to take a year off and travel through Japan. For total peace of mind, he subscribes to a long-term travel assistance contract before he leaves...
At the age of 30, Amaury decides to take a year off and travel through Japan. For total peace of mind, he subscribes to a long-term travel assistance contract before he leaves.
After 8 months on the road, he suffers a ruptured aneurysm, an extremely serious illness, and is immediately hospitalised. The doctors contact Amaury’s family in France, who themselves immediately contact Mondial Assistance. The medical platform team, operational 24h/24, immediately opens a file and transmits all data to a regulator doctor, who in turn verifies via Mondial Assistance’s internal database, Marco Polo, that the hospital where Amaury is being treated has all the necessary and up-to-date equipment. Marco Polo visits and provides a rating for medical facilities throughout the world.
Then, with the help of a tri-lingual Assistance Co-ordinator who speaks French, English and Japanese, the regulator doctor contacts the local practitioner responsible for treating Amaury in Japan. The Japanese doctor prepares a health report on the patient, and emails Amaury’s exam results to the doctor at Mondial Assistance. A few days later, the two doctors contact each other again and decide when to repatriate Amaury, who is recovering well after his accident. Mondial Assistance takes over and completely organises and covers Amaury’s return to France, while the Assistance Co-ordinators keep his family informed about his daily progress.
Later, after he’s returned to France, Amaury is delighted to learn that his travel assistance contract not only includes verification of the hospital in question and repatriation in the best conditions possible but also complete coverage of all medical expenses, which are extremely costly in Japan.