customer was overwhelmed

The customer was overwhelmed with the service and expressed his gratitude for the service provided in such a situation when most local service providers refused to help

7/11/2008

Stuck in flood, a customer called to recover his car. A team of three Mondial representatives were sent from Hyderabad to Kurnool. While in transit they discovered that all roads were damaged, and in fact the bridge running over Tungabhadra River, connecting Kurnool & Hyderabad was also broken

In Oct 2009, Kurnool (a small town 235 kms away from Hyderabad) was severely hit by floods wherein half of the city was under water causing heavy damage to land and property. Stuck in such a situation a customer called in to recover his car. The car had a water ingress situation and simultaneously the battery had drained out leaving only one option, to tow the car to a dealership, the closest being in Hyderabad.

A team of three Mondial representatives were sent from Hyderabad to Kurnool. While in transit they discovered that all roads were damaged, and in fact the bridge running over Tungabhadra River, connecting Kurnool & Hyderabad was also broken. The team took diversions on unpaved roads to reach the location in the middle of the night. The team then very diligently worked through the night and towed the vehicle on a flat bed truck while ensuring no further damage was caused and recovered the vehicle to the dealership in Hyderabad.

The customer was overwhelmed with the service and expressed his gratitude for the service provided in such a situation when most local service providers refused to help.